Consumer Complaints
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Product labeled as 'made in PNG' but is imported
Product packaging claims 'Made in PNG' but barcode and fine print indicate it's imported from Indonesia.
Consistently poor quality produce
Fresh produce section has moldy vegetables and overripe fruit. Quality has declined significantly over past month.
Advertised 50% off promotion not honored at checkout
Store advertised 50% off all household items but only applied 20% discount at register. Manager refused to honor advertised price.
Price gouging on bottled water during shortage
Store X increased bottled water prices by 150% during recent supply shortage. Price jumped from K3.50 to K8.75 per 1.5L bottle.
Selling expired dairy products
Purchased milk that expired 5 days ago. Store continues to sell expired items despite multiple complaints.
Excessive pricing on essential items
Store is charging significantly higher prices on rice and milk compared to neighboring stores. This appears to be exploiting customers who have no alternative nearby.
Excessive markup on basic necessities
This store is charging K72 for a 10kg bag of rice when other stores sell it for K45-48. This is unfair to consumers, especially during hard economic times.
Excessive markup on basic necessities
This store is charging K72 for a 10kg bag of rice when other stores sell it for K45-48. This is unfair to consumers, especially during hard economic times.
Sale prices not honored at checkout
Multiple items advertised as on sale in the flyer, but when I got to checkout they charged full price. When I complained, staff said the sale ended yesterday but flyer says it's valid until this Friday.
Sale prices not honored at checkout
Multiple items advertised as on sale in the flyer, but when I got to checkout they charged full price. When I complained, staff said the sale ended yesterday but flyer says it's valid until this Friday.
Misleading promotional pricing
Advertisement stated 'Buy 2 Get 1 Free' but at checkout was charged full price for all three items. When questioned, staff said promotion expired yesterday but signs are still up.
Expired products on shelves
Found multiple expired dairy products on the shelves. The milk I bought yesterday was already 3 days past expiry date. This is dangerous for consumers.
Expired products on shelves
Found multiple expired dairy products on the shelves. The milk I bought yesterday was already 3 days past expiry date. This is dangerous for consumers.
Selling expired dairy products
Purchased milk that was 3 days past expiry date. This is a serious health concern and store should be inspected.
GST not properly disclosed on receipts
Receipts don't clearly show which items have GST and which are zero-rated. Total GST amount is shown but no breakdown per item. Makes it impossible to verify correct charging.
GST not properly disclosed on receipts
Receipts don't clearly show which items have GST and which are zero-rated. Total GST amount is shown but no breakdown per item. Makes it impossible to verify correct charging.
Store refused to sell GST-exempt goods without charging GST
I tried to buy rice which should be GST-free but the store insisted on charging GST. When I showed them the GST policy, they refused to sell to me.
Store refused to sell GST-exempt goods without charging GST
I tried to buy rice which should be GST-free but the store insisted on charging GST. When I showed them the GST policy, they refused to sell to me.